Frequently Asked Questions
Everything you need to know about our cutting-edge electronics and services.
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take 7-14 business days depending on your location.
Do your products come with a manufacturer warranty?
Yes, all Rokid electronic devices include a standard one-year limited warranty that covers manufacturing defects and hardware malfunctions under normal use.
What is your return policy for open-box items?
We offer a 30-day return window. If the item is opened, it must be returned with all original packaging and accessories. A restocking fee may apply if the item shows signs of heavy use.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery status.
Do you provide technical support for device setup?
Absolutely. Our dedicated technical support team is available via live chat and email to assist you with initial configuration, firmware updates, and troubleshooting.